Frequently Asked Questions
List of answers
Booking and Eligibility
How old do I need to be to rent a car from Drive X?
Our standard minimum age to rent is 24. Renters under 24 may be subject to a young renter fee or specific vehicle restrictions.
What documents do I need to rent a car?
You will need a valid driver’s license from your state or country of residence, a major credit card in your name for the rental fees and security deposit, and potentially another form of identification.
Can I add an additional driver?
Yes, additional drivers can be added to the rental agreement. All additional drivers must be listed on the agreement, meet our eligibility requirements, and present a valid driver’s license.
How do I book a car with Drive X?
You can book a vehicle through our website, app or by calling on our number.
Vehicle Details and Condition
How do I know the condition of the car I'm renting?
Before you take possession of the vehicle, you should conduct a thorough inspection. We will provide a Vehicle Condition Report noting any existing damage. You agree to inspect the vehicle and note any discrepancies. We highly recommend taking photos or videos of the vehicle’s condition at the start of your rental for your records and providing them to Drive X as outlined in the rental agreement.
What if I find damage on the vehicle when I pick it up that is not on the condition report?
Immediately report any pre-existing damage not listed on the Vehicle Condition Report to a Drive X representative before leaving the rental location. Ensure it is documented to avoid being held responsible.
Rental Period and Extensions
How is the rental period calculated?
The rental period is calculated from the confirmed Start Date and Time to the End Date and Time specified in your agreement.
Can I extend my rental?
If you need to keep the vehicle longer than the agreed-upon End Date and Time, you must contact Drive X to request an extension before your original rental period expires. Extensions are subject to availability and our approval, and may result in a different rental rate and additional fees.
What happens if I return the car late without an approved extension?
If you return the vehicle after the agreed-upon End Date and Time without an approved extension, you will incur late fees as specified in your rental agreement, in addition to the prorated rental fee for the extended time.
What happens if I don't return the car?
Failure to return the vehicle by the agreed-upon time without an approved extension is a breach of the rental agreement. If the vehicle is not returned within a certain timeframe (e.g., 48 hours or as dictated by state law), Drive X may report the vehicle as stolen and take legal action to recover it and all amounts owed.
Fees, Charges, and Payment
How is the rental period calculated?
The rental period is calculated from the confirmed Start Date and Time to the End Date and Time specified in your agreement.
Can I extend my rental?
If you need to keep the vehicle longer than the agreed-upon End Date and Time, you must contact Drive X to request an extension before your original rental period expires. Extensions are subject to availability and our approval, and may result in a different rental rate and additional fees.
What happens if I return the car late without an approved extension?
If you return the vehicle after the agreed-upon End Date and Time without an approved extension, you will incur late fees as specified in your rental agreement, in addition to the prorated rental fee for the extended time.
What happens if I don't return the car?
Failure to return the vehicle by the agreed-upon time without an approved extension is a breach of the rental agreement. If the vehicle is not returned within a certain timeframe (e.g., 48 hours or as dictated by state law), Drive X may report the vehicle as stolen and take legal action to recover it and all amounts owed.
Security Deposit
Is a security deposit required to rent a car?
Yes, a security deposit is required at the commencement of your rental.
How much is the security deposit?
The amount of the security deposit is is specified in your rental agreement and is based on the vehicle/vehicles.
What is the security deposit used for?
The security deposit is held to cover any amounts you may owe under the rental agreement, including but not limited to, damages to the vehicle, late fees, cleaning fees, fuel charges, tolls, fines, and any other unpaid charges.
When will I get my security deposit back?
After you return the vehicle and we have inspected it for damages or other issues, we will process the return of your security deposit, less any amounts owed. The remaining balance will typically be returned to you within 14 days after the termination of the agreement and the vehicle’s return. The exact timeframe may vary depending on your bank or financial institution’s processing times.
What if the cost of damages or other charges exceeds the security deposit amount?
If the total amount you owe under the agreement (for damages, fees, etc.) is greater than the security deposit held, you are responsible for paying the remaining balance to Drive X upon demand.
Booking and Eligibility
What insurance is included with my rental?
Yes, you are required to possess valid automobile liability insurance with minimum limits as required by law in the state where the vehicle is registered. Your insurance is primary.
Do I need my own car insurance to rent a vehicle from Drive X?
You will need a valid driver’s license from your state or country of residence, a major credit card in your name for the rental fees and security deposit, and potentially another form of identification.
What is my responsibility if the car is damaged or I cause an accident?
You are liable for all damage to the vehicle during the rental period, regardless of cause or fault, up to the fair market value of the vehicle, plus applicable fees and loss of use. You are also responsible for all damage or loss you cause to others. Your liability insurance will be primary in such cases.
Does Drive X provide PIP, no-fault, or uninsured/underinsured motorist coverage?
No, in accordance with our rental agreement and to the extent permitted by applicable state law, you and Drive X reject the application of personal injury protection (PIP), no-fault, and uninsured or underinsured motorist coverage.
Vehicle Usage and Restrictions
How do I know the condition of the car I'm renting?
Yes, there may be geographical restrictions on where you can operate the vehicle, as specified in your rental agreement under the “Authorized Geographical Area.” Driving outside this area without written authorization is a violation of the agreement.
Are there any restrictions on where I can drive the rental car?
Immediately report any pre-existing damage not listed on the Vehicle Condition Report to a Drive X representative before leaving the rental location. Ensure it is documented to avoid being held responsible.
Are there any activities or uses of the rental car that are prohibited?
Yes, there are strict restrictions on vehicle usage, including but not limited to: driving under the influence of alcohol or drugs, racing, towing, using the vehicle for illegal purposes, driving on unpaved roads, smoking in the vehicle, or transporting animals (unless certified service animals). A full list of prohibited uses is detailed in your rental agreement.
Can someone else drive the car I rented?
Only the Renter and any additional drivers explicitly listed and approved in writing on your rental agreement are permitted to drive the vehicle.
Returning the Vehicle
Where do I return the rental car?
You must return the vehicle to the specific return location agreed upon and stated in your rental agreement.
Can I extend my rental?
The vehicle should be returned in the same condition as when you rented it, allowing for ordinary wear and tear. This includes returning it with the same level of fuel as noted at the start of the rental (or incurring refueling charges) and in a clean condition to avoid cleanin
What condition should the car be in when I return it?
If you return the vehicle after the agreed-upon End Date and Time without an approved extension, you will incur late fees as specified in your rental agreement, in addition to the prorated rental fee for the extended time.
What should I do about my personal belongings and data in the car?
You are responsible for removing all personal belongings from the vehicle when you return it. If the vehicle has a navigation or infotainment system, you are also responsible for deleting any of your personal data from it. Drive X is not responsible for any items left in the vehicle.
Damage, Accidents, and Breakdowns
What should I do if the rental car is damaged or I am in an accident?
Immediately report any damage, accident, or theft involving the vehicle to Drive X and the local police (if applicable). You must cooperate fully with us and any authorities or insurance companies involved in the investigation.
What should I do if the rental car breaks down?
In case of a mechanical breakdown, contact Drive X immediately for assistance. Do not attempt to make repairs yourself without our prior written consent.
Other Important Policies
Does the car have GPS or tracking devices? Is my driving data collected?
The vehicle may be equipped with GPS tracking or other telematics devices. You consent to the collection and use of vehicle and driving data for purposes related to your rental, including tracking location, monitoring mileage, and assessing driving behavior, as outlined in the agreement.
How will I receive legal notices if needed?
Where permitted by law, you agree that legal notices or documents can be served electronically to the email address you provided in the agreement.
